Refund & Cancellation Policy
01 Overview
This Refund & Cancellation Policy outlines the terms and conditions for cancellations, refunds, and exchanges for services provided by Aiir Ventures and its brands. We are committed to ensuring customer satisfaction while maintaining fair and transparent business practices.
Billing Entity: All transactions are processed under "Aiir Ventures". Approved refunds will be credited to the original payment method used during the transaction.
02 General Refund Policy
2.1 Eligibility for Refund
Refunds may be issued under the following circumstances:
- Service not provided as described.
- Cancellation made within the permitted timeframe.
- Technical errors resulting in duplicate payments.
- Service unavailability or non-delivery on our part.
- Force majeure events (natural disasters, pandemics, etc.) preventing service delivery.
2.2 Refund Timeline
| Payment Method | Refund Timeline (after initiation) |
|---|---|
| Credit Card | 5–7 business days |
| Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| UPI | 2–4 business days |
| Wallets | 1–3 business days |
Note: Bank processing times may vary. Refunds typically take 5–10 business days to reflect in your account after we initiate the refund.
03 Brand-Specific Policies
3.1 Aiir Travel (Travel & Tourism)
| Cancellation Timing | Refund Percentage | Deductions |
|---|---|---|
| 30+ days before departure | 90% | 10% processing fee |
| 15–29 days before departure | 75% | 25% cancellation fee |
| 7–14 days before departure | 50% | 50% cancellation fee |
| Less than 7 days | No Refund | 100% forfeited |
Important Notes for Travel:
- Flight tickets are subject to airline cancellation and refund policies.
- Hotel bookings may have separate cancellation terms.
- Visa, embassy, and consular fees are non-refundable.
- Travel insurance claims are subject to insurer terms and approvals.
- Peak season and promotional bookings may have stricter policies.
3.2 Aiir Opus (Interior Design)
| Project Stage | Refund Policy |
|---|---|
| Before design consultation | 100% refund (minus booking fee) |
| After consultation, before design approval | 75% refund |
| After design approval, before execution | 50% refund |
| After execution begins | No refund (charged for work completed) |
Custom Design Work: Design concepts, drawings, 3D renders, and other creative outputs are non-refundable once delivered to the client.
3.3 Aiir Dynamics (Industrial Solutions)
| Order Type | Cancellation Policy |
|---|---|
| Standard products (before dispatch) | 100% refund |
| Standard products (after dispatch) | Refund after return (minus shipping/logistics) |
| Custom / Made-to-order products | Non-refundable once production begins |
| Consulting services | Pro-rata refund based on work completed |
3.4 Aiir Nest (Real Estate)
| Service Type | Refund Policy |
|---|---|
| Consultation fee | Non-refundable |
| Property search retainer | 50% refund if cancelled within 7 days |
| Brokerage / Commission | As per executed agreement |
| Property booking amount | Subject to developer/seller terms |
3.5 Aiir Restro/fe (Resto Café)
| Booking Type | Cancellation Policy |
|---|---|
| Regular table reservation | Free cancellation up to 2 hours before reservation time |
| Private event booking | 48 hours notice for full refund |
| Catering orders | 72 hours notice for full refund |
| Advance payment for events | 50% refund if cancelled at least 24 hours before |
No-Show Policy: Failure to arrive for a reservation or event without prior cancellation may result in forfeiture of any advance payment and/or a no-show fee, as applicable.
04 How to Request a Refund
Step 1: Submit Request
Send your refund request to [email protected] with the following details:
- Your full name and contact information.
- Order/Booking reference number.
- Date of transaction.
- Payment method used.
- Detailed reason for refund request.
- Any supporting documents (e.g., proof of issue, screenshots, emails).
Step 2: Review Process
Our team will review your request within 2–3 business days and respond with:
- Approval with refund amount and expected timeline; or
- Request for additional information; or
- Rejection with a clear explanation (if applicable).
Step 3: Refund Processing
Once approved, refunds are typically processed within 3–5 business days. You will receive:
- Email confirmation of refund initiation.
- Transaction reference number.
- Estimated date by which the amount should reflect in your account.
Tip: To help us process your refund faster, ensure your original payment method (bank account, card, wallet, or UPI ID) remains active and valid.
05 Non-Refundable Items & Services
The following are generally non-refundable:
- Consultation and advisory fees once the service has been rendered.
- Processing fees, gateway charges, and convenience fees.
- Visa, embassy, and other government fees.
- Insurance premiums.
- Custom-made or personalized products.
- Downloaded digital content and delivered design files.
- Services already rendered or partially completed.
- Promotional or discounted bookings, unless explicitly stated.
- Gift cards, vouchers, and promotional credits.
- Third-party fees (airlines, hotels, vendors, developers) where their policies apply.
06 Modifications & Rescheduling
Instead of cancellation, you may request modification or rescheduling, subject to availability and brand-specific terms:
- Date changes: Allowed subject to availability and any price difference.
- Service upgrades: You pay only the difference in price.
- Name/guest changes: May be allowed with a nominal fee.
- Downgrades: Any difference may be credited or partially refunded, as per policy.
Modification or rescheduling requests should generally be made at least 48 hours before the scheduled service, unless otherwise specified in the brand-specific terms.
07 Refund for Failed Transactions
If your payment fails but the amount is debited from your bank account or card:
- The amount is usually auto-reversed by your bank within 5–7 business days.
- If not reversed, contact us with transaction ID, date, and payment method.
- We will coordinate with Razorpay and your bank to resolve the issue at the earliest.
For Payment Issues: Contact our payment support at [email protected] or call +91 766 625 5557.
08 Disputes & Chargebacks
Before initiating a chargeback or dispute with your bank or card issuer, please:
- Contact our support team and share complete details of the issue.
- Allow us reasonable time to investigate and resolve the matter.
- Provide any supporting documents requested by our team.
Unwarranted or fraudulent chargebacks may result in additional fees, suspension of services, and potential legal action.
09 Force Majeure
In case of events beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, storms).
- Pandemics, epidemics, or public health emergencies.
- Government restrictions, strikes, or civil unrest.
- Acts of terrorism or war.
We will:
- Offer full or partial refunds, or credits for future use, wherever possible.
- Provide rescheduling options and alternative dates.
- Communicate proactively with you regarding available options.
10 Changes to This Policy
We reserve the right to modify, update, or replace this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on our website.
- Inform you via email (where appropriate).
The policy applicable to your transaction will be the version in effect at the time of booking or purchase.
11 Contact for Refunds
For refund and cancellation requests, or any queries related to this policy, please contact:
A-104/105, Dhaivat Tower, Kalp Nagari, BR Road, Mulund West, Mumbai, Maharashtra 400080, India