Shipping & Delivery Policy

01 Overview

This Shipping & Delivery Policy outlines how Aiir Ventures and its brands deliver products, services, and digital content to our customers. As a diversified enterprise, our delivery methods vary based on the nature of the service.

02 Types of Delivery

2.1 Digital Delivery

For services delivered electronically:

• Booking confirmations: Instant via email and SMS.
• E-tickets and vouchers: Within 2–24 hours of booking.
• Design proposals and documents: As per agreed project timeline.
• Invoices and receipts: Instantly after payment confirmation.

2.2 Service Delivery (On-Site / In-Person)

For on-site and in-person services:

• Travel services: As per confirmed itinerary dates.
• Interior design: As per project schedule and milestones.
• Real estate consultations: As per scheduled appointments.
• Café reservations: At the booked date and time.

2.3 Physical Delivery (Aiir Dynamics)

For industrial products and physical goods:

03 Brand-Specific Delivery

3.1 Aiir Travel

• Flight tickets: E-tickets via email within 2–24 hours of booking.
• Hotel vouchers: Confirmation typically within 24 hours.
• Tour itineraries: Shared 3–5 days before departure.
• Visa documents: As per embassy/consulate processing timelines.
• Travel document kit (for premium packages): 5–7 days before departure.

3.2 Aiir Opus (Interior Design)

• Initial consultation: Within 3–5 business days of booking.
• Design concepts: 7–14 days after initial consultation.
• 3D renders: 5–7 days after design concept approval.
• Project execution: As per mutually agreed project schedule.
• Final handover: As per contract and completion milestones.

3.3 Aiir Dynamics (Industrial Solutions)

• Standard products: 3–7 business days.
• Bulk orders: 7–14 business days.
• Custom / manufactured items: 15–30 days (varies by product and complexity).
• Consulting services: As per engagement and project schedule.

3.4 Aiir Nest (Real Estate)

• Initial consultation: Within 2–3 business days of inquiry.
• Property shortlist: 3–7 days after requirement discussion.
• Site visits: Scheduled as per mutual convenience and property availability.
• Documentation support: As per transaction and legal process timelines.

3.5 Aiir Restro/fe (Resto Café)

• Table reservations: Instant confirmation via phone/SMS.
• Event bookings: Confirmation within 24 hours.
• Catering orders: Delivered at the scheduled event time.
• Gift vouchers: Instant digital delivery via email/SMS.

04 Shipping Charges

4.1 Physical Products (Aiir Dynamics)

4.2 Service Delivery

Most services are delivered digitally or rendered at the service location at no additional delivery charge. Any applicable service or visit fees will be clearly mentioned at the time of booking.

05 Order Tracking

For trackable physical deliveries:

• Tracking number and courier details will be shared via email/SMS upon dispatch.
• You can track your shipment on our website (if available) or on the courier partner's tracking portal.
• Real-time status updates may be provided where supported.
• Delivery confirmation notifications will be sent upon successful delivery.

For service-based deliveries (travel, design, consulting, real estate, café reservations), status updates and confirmations are provided via email, SMS, or your account/dashboard (if applicable).

06 Delivery Issues

6.1 Delayed Delivery

If your delivery is delayed beyond the communicated timeline:

• We will notify you of the delay and provide an updated delivery estimate.
• You may be eligible for compensation, store credit, or discount on future orders (case by case).
• For significant delays, you may request cancellation and a full refund (where applicable).

6.2 Failed Delivery

Delivery may fail due to various reasons:

• Incorrect or incomplete address: Re-delivery may be arranged at the customer's expense.
• Recipient unavailable: Up to 2 re-delivery attempts will be made by our logistics partner.
• Refused delivery: Shipment may be returned; refund (if applicable) will be processed minus shipping and handling costs.

6.3 Damaged Goods

For physically damaged or tampered packages:

• Report the damage within 24 hours of delivery with clear photos and details.
• We will investigate with the logistics partner.
• Full replacement or refund will be provided for verified cases.
• Return pickup will be arranged at no extra cost to you.

07 Service Area

We currently deliver/provide services in the following regions:

• Physical Products (Aiir Dynamics): All India (serviceable 6-digit PIN codes).
• Travel Services (Aiir Travel): Domestic and international destinations.
• Interior Design (Aiir Opus): Mumbai, Thane, Navi Mumbai, Pune (other cities on request).
• Real Estate (Aiir Nest): Mumbai Metropolitan Region (expanding gradually).
• Café Services (Aiir Restro/fe): On-site at our operating location(s).
• Industrial Solutions (Aiir Dynamics): Pan-India with export capabilities.

08 Delivery Partners

We work with trusted logistics and courier partners, which may include:

• Blue Dart
• DTDC
• Delhivery
• FedEx
• Professional Couriers
• Local logistics partners for Mumbai and nearby regions

The choice of delivery partner depends on factors such as delivery location, package size, weight, and urgency.